An AI phone assistant for plumbers, electricians & trades
You're on a roof, under a sink, or elbow-deep in a fuse box — and your next job is calling right now. With both hands full, the call you can't take is the work that quietly goes to whoever picked up first. The assistant answers every ring, takes the full job request, tells a real emergency from a routine quote, and drops qualified work straight into your calendar.
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01
Sound familiar?
On-site work means missed calls — and missed calls mean missed jobs.
Burst-pipe emergencies and routine quotes land on the same voicemail.
Callback lists eat your evenings after a full day's work.
02
A real conversation, handled end to end
This is how it talks to your callers — warm, to the point, and always moving the call toward a result.
Caller“Hello?! Water is leaking from under my kitchen sink, it's getting worse!”
Assistant“Stay calm, we'll handle it. First: do you see a shut-off valve under the sink — usually a silver knob? Turn it clockwise until it stops.”
Caller“Okay... turned it. The water has almost stopped.”
Assistant“Well done — the worst is contained. This counts as an emergency: Mr. Huber can be with you today between 4 and 5 pm. The emergency call-out is $120 plus parts and labor. What's the address?”
Caller“Yes please come! Garden Street 8, name's Winter.”
Assistant“Noted, Ms. Winter — today 4-5 pm at Garden Street 8, leaking kitchen supply line, valve already closed. Mr. Huber gets the details right now, and you'll receive his arrival SMS. Anything changes, call me anytime.”
The same call, logged
19:42answered on the first ring
19:42caller's request understood
19:43emergency call-out dispatched · valve closed
19:43summary + recording in your inbox
Now try it yourself
This is a real AI assistant running a fictional business. Ask prices, book an appointment, be difficult — it answers live.
Hofer Plumbing & Heating
Live demo · fictional business
03
What it takes off your plate
Takes job requests with address, photos-by-SMS and details
Gives first-aid instructions for emergencies you define
Books call-outs by region and urgency into your calendar
Tells quote-seekers your rates and availability honestly
04
Why businesses like yours switch
Win the after-hours bookings
Half of all calls happen when you're closed or busy. Now every one of them becomes a booking or a message — not a lost customer.
Your team works uninterrupted
No more putting down your tools every time it rings. It handles the routine calls; your team stays with the customer in front of them.
Every detail, written down
Summaries, transcripts and recordings of every call. Nothing depends on memory or sticky notes anymore.
Live in minutes, not weeks
Pre-trained for your industry — review the defaults, adjust a few lines, connect your number. Done.
05In depth
What an AI receptionist does for a trades business
Plumbers, electricians, HVAC techs and handymen lose more work to a missed ring than to any competitor. You can't down tools mid-job to answer, and by evening the callback list is too long to clear. Here is how an AI receptionist quietly closes that gap — not by replacing your judgment, but by capturing every call the way you would if you weren't holding a wrench.
It answers when your hands are full
On a job you simply can't pick up — so the call rolls to voicemail, and most callers never leave one. They hang up and dial the next name on the list. The assistant answers on the first ring, every time, in a calm professional voice. It greets the caller by your business name, takes the address, the nature of the problem, and the best number to reach back, and can ask the customer to text photos of the leak, panel or unit so you arrive knowing what you're walking into.
It tells an emergency from a routine job
A burst pipe at 9pm and a kitchen-remodel quote are not the same call, and they shouldn't be handled the same way. You set the rules: which situations count as emergencies, what first-aid steps to read out (find the shut-off valve, kill the breaker, close the gas), and who gets paged tonight versus who gets a slot next week. Genuine emergencies are flagged and dispatched immediately with all the details; routine requests are booked into normal hours so your evenings stay yours.
It books site visits and answers the basics
Most callers want three things before they commit: roughly what it costs, when you can come, and whether you cover their area. The assistant answers honestly from what you've told it — your service region, your call-out and hourly basis, your earliest availability — and books the visit directly into your calendar by location and urgency. No more phone tag, no more callback list eating your night. You wake up to a day that's already planned.
06On the line
What your customers can ask it
Real questions this assistant answers on a first call — in your business's words, not a script.
My water heater stopped working — can someone come out today?
There's water coming through the ceiling, what do I do right now?
Do you cover the north side of town, and how soon could you get here?
I need a quote to rewire two rooms — how does your pricing work?
Half the outlets in my kitchen just went dead — is that an emergency?
Can I send you a photo of the boiler so you know which part to bring?
07A practical guide
A tradesperson's guide to actually running an AI receptionist
Once the assistant is connected to your number, the work isn't technical — it's deciding what counts as an emergency, what you're willing to promise a caller while you're up a ladder, and how you'll tell whether it's winning you jobs. This guide walks a plumber, electrician or HVAC owner through the choices that matter after setup and the early days of running it for real.
- 1
Roll it out one line at a time
Don't divert your whole number on day one. Most trades start by pointing only the calls you already lose at the assistant — the ones that hit voicemail while you're on a job, plus evenings and weekends. The alternative there is a missed call anyway, so there's no downside to testing. Listen back to a week of those calls, fix anything that sounds off, and tighten how it words your rates and your area. Once you trust how it handles a real customer mid-emergency, let it take overflow during the day when you can't break off work, and only then make it your front line. Treat the first two weeks as tuning, not launch — the assistant gets sharper every time you correct it.
- 2
Write your emergency rules before you need them
The decision that makes or breaks a trades deployment is the line between a same-day call-out and a booking next week — and it has to be yours, not a generic default. Spell out what always counts as an emergency: a burst pipe, a gas smell, no heat in winter, a dead fuse box, sparking outlets. For each, set the first-aid line the assistant reads out — find the stop tap, kill the main breaker, close the gas valve — and who gets paged tonight. Then handle the grey zone: a dripping tap, one dead socket, a boiler that's noisy but still running. Decide whether those get tomorrow's first slot or a couple of clarifying questions before it forwards to you. A caller stays calm when the assistant is decisive, and it can only be decisive if the rule already exists.
- 3
Book the visit, then check it's paying off
Most callers want three things before they commit: roughly what it costs, when you can come, and whether you cover their street — so tell the assistant your call-out basis, your hourly rate and your service area, and let it book straight into your calendar by location and urgency instead of building you a callback list. To know it's working, watch a few honest numbers rather than a dashboard: calls answered while you were on a job, visits booked without a single callback, and how many genuine emergencies reached you within minutes. If those climb while your evening callback list shrinks, the assistant is earning its keep — and you're quoting and turning a wrench instead of chasing the phone.
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