Connecting your phone number

Getting your AI phone assistant onto your line is simpler than most people expect. There are really only two paths, and both leave you in full control of when the assistant answers and when a human does. You can keep the number you already use, or we can hand you a brand-new one — and you can switch your approach later without any disruption to callers.

The most common route is to keep your existing number. The line that's printed on your business cards, listed on your Google profile, and saved in every customer's phone stays exactly as it is. Nothing about how people reach you changes. We simply add a layer behind it — call forwarding — so that calls you can't take are routed to the assistant instead of going to a dead ring or voicemail. Your customers never see a different number, and you never have to update a single listing.

If you'd rather keep your personal line completely separate from business calls, the second route is to take a new dedicated number. We can provide a local number in your area code that points straight at the assistant. This is handy when you're launching a new service line, want a clean number for advertising, or simply prefer that the assistant has its own identity. You can use it alongside your main number and forward to it whenever it suits you.

Whichever number you use, the magic is in conditional call forwarding — a standard feature on every phone network. Instead of an all-or-nothing switch, you decide the exact conditions under which a call hands off to the assistant. There are three building blocks, and you can combine them however your day runs.

Forward all calls sends every incoming call straight to the assistant. This is ideal when you're away from the phone entirely — on a job site, in a treatment room, or out of office hours — and you want the assistant to be the first and only voice callers hear. Forward when busy kicks in only when you're already on another call, so the assistant catches the second and third callers you'd otherwise lose to a busy tone. Forward on no answer waits a set number of rings — usually fifteen to twenty seconds — and only then passes the call along, giving you the chance to pick up first while making sure nothing slips through when you can't.

Most businesses blend these into a rhythm that mirrors how they actually work. A typical setup answers personally during the day, leans on the assistant when the line is busy or after a few unanswered rings, and forwards everything automatically once you close for the evening. Humans by day, the assistant by night and in the gaps — no missed calls, no voicemail tag, and no caller left hanging.

Setting forwarding up takes a short code dialled from your own phone, and the exact code depends on your provider. You don't have to figure it out alone: our onboarding team walks you through it step by step on a quick call, confirms it's routing correctly with a test call or two, and helps you fine-tune the ring delay so the handoff feels natural. Once it's in place, you can change the conditions any time — turn the assistant on for a busy week, switch it off when you're fully staffed — straight from your phone, with no contracts to rework and no number to give up.