Help Center

Getting the most from your AI phone assistant

Think of Vunoon less as software you install and more as a new colleague you brief. The better you describe how your business actually works — your services, your hours, the questions callers ask ten times a day — the more naturally your AI receptionist handles real conversations. Most owners get a convincing assistant in an afternoon, and a polished one over the following week as they listen back to test calls and tighten a few answers.

The guides below follow the order most people work in: set the assistant up, test it hard by chat and by voice, teach it the answers that must be exact, then connect your number and let it start covering missed and after-hours calls. You don't have to read them in sequence — but if you're brand new, start at the top.

Start by talking to it, not by reading manuals

The single fastest way to improve your assistant is to test it like a difficult customer. Open the chat tester on your dashboard, ask for prices, try to book an awkward time, switch languages mid-sentence, be vague on purpose. Every test is saved with a full transcript, so when an answer feels off you can see exactly what the assistant heard and fix the underlying setting — usually one line in your services description or a new FAQ entry. Nothing you test reaches a real caller until you choose to connect your number.

Describe your business in plain words

There is no special syntax to learn. Write your services, prices and rules the way you'd explain them to a new hire on their first morning — "Cleanings $120, we don't take walk-ins, closed Sundays." When an answer has to be word-perfect, such as a cancellation policy or parking instructions, add it as an FAQ entry; those take priority and are repeated verbatim. Everything else, the assistant phrases naturally in the caller's own language.

Quick answers

The questions people ask before they sign up — in one line each.

• Do I need a new number?No — your existing number keeps working through call forwarding.
• How long does setup take?About ten minutes from sign-up to your first answered call.
• Can I hear it first?Yes — test it by chat or by a real phone call before going live.
• What does it do with calls?Books, answers FAQs, takes messages, and transfers anything urgent to you.
• Can I cancel anytime?Yes — no contract, switch it off whenever you like.