01Features
A complete front desk, in software
Every feature laid out in plain words — so before you ever switch it on, you know exactly what picks up the phone the next time you're too busy to.
02The whole picture
What an AI receptionist actually does for you
Most phone tools do one narrow thing — voicemail, a menu tree, a forwarding rule. An AI phone assistant is different: it holds an actual conversation. It listens to why someone is calling, answers their question, and then does something useful about it — books the appointment, takes the message, or puts the right call through to you.
- 01
“Can someone look at my brakes before the weekend?”
It checks your live diary, offers the two slots that are actually free, and books the one they pick — before they hang up.
- 02
“I need to move my Thursday cleaning to a later time.”
It finds the existing appointment, reschedules it against your calendar, and texts the caller the new confirmation.
- 03
“Do you take walk-ins, and where do I park?”
It answers from your business profile — hours, parking, what you offer — accurately, at any hour, without ringing you.
- 04
“Hi, this is about an urgent leak at the property.”
It recognises the call as urgent, transfers it straight to your phone, and tells you in one line who's calling and why.
The call you miss at 2pm during a rush is the one that paid the rent.
Answering
Instant pick-up, 24/7
The phone is answered in under two seconds, every hour of every day — nights, weekends, holidays, lunch breaks. There are no sick days and no vacation cover to arrange. For a caller, the difference is stark: instead of voicemail or endless ringing, a real conversation starts immediately, which is often the difference between a booked job and a missed one.
Unlimited parallel calls
Ten people calling in the same minute used to mean nine of them heard a busy tone or gave up on hold. With the assistant, all ten conversations happen at once, each handled with full attention. A busy signal simply stops existing for your business — your capacity to answer the phone no longer caps out at one call at a time.
Natural conversations
There's no rigid press-1 menu to fight with. Callers speak the way they naturally would — they interrupt, they backtrack, they change their mind halfway through a sentence — and the assistant keeps up, the way a person at the desk would. That ease is what makes callers comfortable enough to actually book or ask, instead of hanging up to find a human elsewhere.
28 languages
From English and Spanish to Japanese and Arabic, the assistant recognises the caller's language automatically and switches to it mid-call — even if they start in one language and move to another. Your regulars and your newcomers both get served in the language they're most comfortable in, without you staffing for it or asking anyone to repeat themselves.
Booking & actions
Appointment booking
When a caller wants a time, the assistant offers the slots that are genuinely free, books the one they choose, and can reschedule or cancel existing appointments too. The caller gets a confirmation before they hang up, and the booking lands directly in your calendar — so your diary fills itself overnight without a single callback from your side.
Message taking
When there's nothing to book, you still get the message — properly. Name, number, and the real reason for the call, captured in a clear structure rather than a half-heard scribble. It reaches you within moments of the call ending, so you can follow up while the lead is still warm, instead of deciphering a note left for someone else.
Smart call transfer
You decide what counts as urgent — a specific client, a keyword, a kind of request. Those calls are put straight through to your phone, and before you answer, the assistant gives you a spoken one-line summary of who's calling and why. You step into the conversation already knowing the context, and every other call is handled without interrupting you.
FAQ answers
Prices, directions, parking, which insurers you accept, your opening hours — the routine questions that eat a receptionist's day are answered accurately, drawn straight from your business profile. Callers get a confident, correct answer at any hour, and the easy questions stop being a reason for your phone to ring you personally.
You stay in control
Call summaries & transcripts
Every conversation comes back to you as a two-sentence summary you can read in a glance, with the full transcript and the audio recording attached in your dashboard. Nothing depends on memory or note-taking. If you ever need to know exactly what was said and agreed, it's all there, searchable, instead of gone the moment the caller hung up.
Spam shield
Robocalls, recorded sales pitches and cold sellers are recognised and shown the door politely, so they never make it through to interrupt you. The flood of junk calls that trains people to ignore their own phone simply stops reaching you — leaving the line clear for the calls that are actually worth your attention.
Custom rules & tone
You shape how it sounds and behaves in plain language: formal or relaxed, short or conversational, what it's allowed to promise and what it must never say. There's no scripting language to learn — you describe the receptionist you'd hire, and that's how every call is handled, consistently, without you listening in.
Your data stays yours
The recordings, transcripts and messages from your calls belong to you and stay accessible in your dashboard. You can delete recordings whenever you like, and your call data is never sold or handed off to anyone else. What your customers tell your phone stays between you and them.
03One call, start to finish
How these features add up on one real call
Read on their own, the features look like a long list. On a real call they happen in seconds, in one smooth conversation. Here is how they chain together when someone phones in.
- 1
It picks up — instantly
The phone doesn't ring out and the caller never hits a queue. The assistant answers within about two seconds, in the caller's own language, and greets them the way you told it to. If three other people are calling at the same moment, all of them are answered too — there's no busy tone to send anyone to a competitor.
- 2
It understands what they want
Instead of a press-1-for-this menu, the caller just says why they're phoning. "I need to move my Thursday appointment," "Do you take walk-ins?", "Is anyone there who can talk about a quote?" The assistant follows natural speech — including interruptions and changes of mind — and figures out which of those it's dealing with.
- 3
It does something about it
Now the conversation turns into an action. A booking request becomes a real appointment in your calendar, with a confirmation sent to the caller. A general question gets answered from your business profile. A genuinely urgent matter is transferred to your phone with a one-line spoken summary, so you know what you're picking up before you say hello. Anything else becomes a clean, structured message.
- 4
It hands the call back to you — on paper
Seconds after the caller hangs up, the conversation is waiting for you: a two-sentence summary, a full transcript, the recording, and any booking or message it produced. You skim it on your own time. Nothing was lost, nothing is on a sticky note, and the caller got a real answer the moment they called.
04Set the rules once
It works the way you'd brief a good new hire
A good receptionist isn't just polite — they know your business and they know their limits. You give the assistant the same kind of brief, in plain words, and it sticks to it on every call.
- 01
- Tell it your tone — formal or relaxed, brisk or chatty — and it greets and speaks that way every time.
- 02
- Tell it what's urgent and what can wait, and only the calls that truly need you ever reach your phone.
- 03
- Tell it what it may promise and what it must never say, and it stays inside those lines even under pressure.
- 04
- Feed it the answers to your common questions once, and it handles them correctly forever, day or night.
- 05
- Change your mind any time — update the rules in a sentence and the next call follows the new version.
05Buyer's guide
What to look for in an AI receptionist
If you're comparing an AI phone assistant against a traditional answering service or another voice tool, it's easy to get distracted by long feature checklists. Most of those features only matter if they hold up on a real call. Here is what actually separates a virtual receptionist you can trust with your phone line from one you'll quietly switch off after a week.
What actually matters
Start with how the assistant behaves when a caller goes off-script. Real callers interrupt, change their mind mid-sentence, mumble an address, or ask three things at once. A good AI receptionist keeps its footing, asks one clear follow-up question, and confirms what it heard before acting. Ask to hear a sample call where the caller is vague — not the polished demo where everything goes perfectly.
Then look at what happens after the call. Answering the phone is only half the job; the value is in the booked appointment, the captured message, or the warm transfer that lands in the right place. Check that bookings sync to the calendar you already use, that messages arrive somewhere your team will actually see them, and that you get a readable summary of every conversation. A receptionist that takes great calls but leaves you guessing what was said hasn't saved you any work.
Finally, weigh how much control you keep. You should be able to set your own hours, decide which calls ring through to a human, and adjust what the assistant says without filing a support ticket. The right answer is one you can change yourself in a few minutes.
Sample call log
08:12call answered, caller asked for Saturday availability
08:12checked calendar, two slots open
08:13booked 10:30, name and number captured
08:13confirmation text sent, summary in your inbox
What you can safely ignore
Ignore claims about the number of "languages supported" or "integrations available" unless they cover the ones you actually use — breadth on a slide rarely matches depth in practice. Be skeptical of voices marketed as indistinguishable from a human; callers care far more about being understood and getting a result than about being fooled. And don't pay a premium for analytics dashboards you'll never open. A clear call log and reliable handoffs beat a wall of charts.
Equally, don't over-index on a single missed edge case in a demo. Every system mishandles something eventually. What matters is whether it fails safely — taking a message and flagging the call for follow-up rather than confidently giving a caller the wrong answer.
Questions worth asking
Before you commit, ask a few pointed questions: How does it handle a caller it can't help — does it transfer, take a message, or hang up? Can I hear a recording and read a transcript of every call? How quickly can I change the greeting, hours, or transfer rules myself? What happens to an urgent call at 2 a.m.? And how is a booking actually written into my calendar? Answers that are specific and concrete are a good sign. Answers that stay vague usually mean the work lands back on you.
Don't take our word for it — talk to it
Type your number, pick one of 28 languages, and the assistant rings you back. Throw whatever a real customer would at it.
- 28 languages spoken
- Free to try · No credit card · Cancel anytime
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